Customer Services Consultant

Our client is seeking an animal lover who has customer services experience.

Role Overview: Must own a cat.

This position involves supporting customers via phone, email, live chat, and social media, helping them choose the right food plans and resolving delivery queries.

Beyond answering inquiries, the role focuses on providing tailored solutions, enhancing the customer experience, and ensuring both cats and their owners receive the best possible service. Additional responsibilities include gathering customer feedback and collaborating with the wider team to improve services.

What We are Looking For:

1. A passion for cats and an understanding of pet owners' needs.
2. At least 1 year previous experience in customer services.
3. Excellent communication skills with the ability to explain information clearly and professionally.
4. Strong problem-solving abilities and quick thinking to provide effective support.
5. Comfort with technology, customer service platforms, and learning new tools.
6. A team player who can also work independently.

Why Join Us?

This role offers the chance to make a meaningful impact on the lives of cats and their owners. Key benefits include:

1. Remote work – enjoy flexibility and a comfortable working environment.
2. Encouraging environment.
3. Professional skills budget – develop the skills you need for growth.
4. Pet Allowance – get a new cat to add to the litter on us.