Customer Services Consultant

Our client is seeking an animal lover who has customer services experience

Detail:

Role Overview:
Must own a cat
This position involves supporting customers via phone, email, live chat, and social media, helping them choose the right food plans and resolving delivery queries.

Beyond answering inquiries, the role focuses on providing tailored solutions, enhancing the customer experience, and ensuring both cats and their owners receive the best possible service. Additional responsibilities include gathering customer feedback and collaborating with the wider team to improve services.

What We are Looking For:
A passion for cats and an understanding of pet owners' needs.
At least 1 year previous experience in customer services
Excellent communication skills with the ability to explain information clearly and professionally.
Strong problem-solving abilities and quick thinking to provide effective support.

Comfort with technology, customer service platforms, and learning new tools.
A team player who can also work independently.

Why Join Us?
This role offers the chance to make a meaningful impact on the lives of cats and their owners. Key benefits include:
Remote work – enjoy flexibility and a comfortable working environment.
Encouraging environment.
Professional skills budget – develop the skills you need for growth.
Pet Allowance – get a new cat to add to the litter on us.
Location: Remote

About The Client:
Our client, a leading provider of high-quality textile-based home décor, including bedding, curtains, cushions, and rugs is expanding across the UK and are looking for dynamic professionals to grow with them. Their workplace is exciting, supportive, and full of opportunities for career development.

Responsibilities:

• Optimise and manage product listings on Amazon, TikTok Shop, and other platforms
• Conduct keyword research using tools like Helium 10 and Amazon Brand Analytics
• Develop engaging, SEO-driven product descriptions and titles
• Analyse competitors and implement best practices for maximum visibility
• Monitor and improve listing performance using data-driven insights
• Stay ahead of eCommerce trends and platform-specific algorithm updates
• Expand our product presence onto new online marketplaces

• 2+ years of experience in eCommerce product listing and optimisation
• Proven track record of increasing product visibility and sales
• Proficiency in SEO tools like Helium 10 and Amazon Brand Analytics
• Strong analytical skills and attention to detail
• Excellent copywriting skills for compelling product descriptions
• Experience with TikTok Shop and other emerging platforms is a plus!