Customer Service Specialist

Join GNM's E-Commerce team as a Customer Service Specialist! We are looking for a dedicated professional who puts customers first and ensures top-notch service in every interaction. This is a fully remote position, allowing you to work from the comfort of your home.

Position

Customer Service

Location

Remote (Work from Home)

Job Type

Full-Time

Salary

Up to $4 USD per hour

Benefits

• Full HMO health insurance
• Dental coverage
• Company swag kits
• Paid time off
• Performance and referral bonuses
• Holiday pay and year-end bonuses
• Awards and recognitions
• Promotional opportunities

Responsibilities

• Address customer inquiries and issues via phone calls, emails, live chats, and social media messages promptly and courteously.
• Provide tailored guidance to customers on utilizing our products/services effectively, aligning with their unique requirements and preferences.
• Serve as a reliable product expert, delivering accurate and strategic information to ensure customer satisfaction and loyalty.

Qualifications

• At least 1 year of Customer Service experience (required)
• E-commerce experience is a plus!
• Excellent written and verbal communication skills
• Personally owned laptop/computer with a working camera, minimum 15 Mbps upload/download speed

Why Join Us?

We offer competitive pay and a range of benefits designed to support your well-being and professional growth. Our team values performance, dedication, and customer-centric service, and we reward our employees with various bonuses and recognition programs.

Note: We only accept applications received via the link provided.