Customer Service Representative

About Us

A reputable charter bus company dedicated to providing reliable transportation and excellent customer service. We are expanding our remote customer support team to ensure seamless customer interactions.

Job Overview

We are seeking a Customer Service Representative to handle inbound calls, assist customers with inquiries, and provide accurate information on schedules, routes, and ticketing. The ideal candidate will be professional, customer-focused, and tech-savvy.

Key Responsibilities

1. Handle inbound customer calls professionally and efficiently.
2. Provide accurate details on bus schedules, routes, fares, and ticketing.
3. Resolve customer inquiries and issues courteously and promptly.
4. Maintain a thorough understanding of company services.
5. Update customer interactions in the CRM system.
6. Work collaboratively to ensure high-quality service.
7. Meet performance and quality assurance standards.

Requirements

1. Experience: Minimum 3 years in customer service, preferably in a call center.
2. Communication: Strong verbal skills with a clear, neutral accent; bilingual candidates preferred.
3. Tech Skills: Comfortable using CRM systems and handling customer data.
4. Problem-Solving: Ability to think quickly and offer practical solutions.
5. Availability: Fixed 8 AM - 4 PM schedule with possible weekend shifts.
6. Internet: Stable, high-speed internet required for remote work.