Customer Service Representative

Job Mission / Purpose:

Main function of job:

• To offer a professional communication link between Stryker and our customer base for the placing of orders, raising of queries, requests of information and general support.
• To provide a high standard pro-active support facility to Sales Representatives and Technical Services engineers.
• To seek opportunities of improving the service that is provided for our external/internal customers.
• To actively promote and support Stryker’s Sales Activities.
• To seek opportunities of improving our services as a sales tool.
• To support the wider Customer Logistics team as a whole when and if required.

Key Activities & Responsibilities:

• To offer our customers a first class service to complement the rest of the Stryker Corporation.
• Processing of sales orders.
• Processing quotations, if needed.
• Processing invoices, if needed.
• Maintenance and promoting growth of our automated ordering systems.
• Managing On Time In Full KPIs to ensure timely delivery of products to meet customer requirements.
• Trying to meet Service Levels / KPIs.
• Pro-actively seek methods of improving the services provided by the department.
• The department supports the sales and, where necessary, the marketing teams, in their endeavors to achieve the company sales targets.
• To support the wider Customer Logistics team as a whole when and if required.

Education/Experience:

• Proven communication and writing skills.
• Customer care experience.
• Computer skills.
• Min Matric or equivalent qualification.

Essential:

• 2 years' experience as an operative/specialist in your area (either in Stryker or elsewhere).
• Demonstrate previous team leading experience.
• Involvement in the continuous improvement of the department's processes, focusing on Quality, productivity and Customer Engagement.
• Active involvement in team engagement.
• Must be energetic and of a personable nature.
• Clear communication skills are necessary.
• Accuracy and attention to detail is essential.
• Pro-active and the ability to consider the wider picture are important.
• Must be conscientious, committed, focused and professional in their work ethics.
• Ability to handle numerous tasks at any given moment and to work under pressure.