Customer Service Representative

Huzzle Johannesburg, Gauteng, South Africa

Customer Service Representative

Get AI-powered advice on this job and more exclusive features. Join Huzzle's Talent Pool as a Customer Service Representative (CSR)! At Huzzle, we connect Customer Service Representatives (CSR) from Associate to Senior levels with 1+ years of experience to leading companies across the UK, US, and Europe.

Our clients trust us to find the best talent.

We only admit the top 2% of candidates into our talent pool, ensuring they are matched with exclusive, long-term opportunities.

Unlike an outsourcing agency, we place you directly with a client where you're hired in-house to work full-time as a valued member of their team.

Who This Is For:

1. Work with top-tier clients in the industry and secure long-term, stable opportunities.
2. Advance your career through access to exclusive roles and ongoing professional development.
3. Be valued and respected for your skills and contributions in a supportive work environment.
4. Earn a competitive salary with performance-based bonuses or commissions.
5. Stop fighting for opportunities across different platforms, and let us match you with roles where we believe you'll excel.

Your Role as a Customer Service Representative:

1. Customer Engagement: Provide exceptional support through phone, email, and chat, ensuring timely and professional responses.
2. Problem-Solving: Handle customer inquiries, troubleshoot issues, and escalate cases when necessary to ensure customer satisfaction.
3. CRM & Support Tools: Maintain accurate records of customer interactions, requests, and resolutions in a CRM or help desk system.
4. Knowledge Management: Assist in updating and managing customer FAQs, knowledge bases, and self-service resources.
5. Active Communication: Collaborate with internal teams to ensure consistent messaging and effective resolution of customer concerns.
6. Process Optimization: Identify common customer pain points and work with the team to improve workflows and response efficiency.
7. Industry Awareness: Stay updated on company policies, industry best practices, and customer service trends to provide top-tier support.

Our Hiring Process:

1. Step 1: Application (video interview)
2. Step 2: Screening Interview
3. Step 3: Take-home Tasks (assessments)
4. Step 4: Successful candidates are admitted to our talent pool, gaining access to exclusive opportunities.
5. Step 5: We match you with a client for a final interview.

Requirements:

1. Experience: At least 1-4 years of experience in customer service, support, or customer-facing roles, handling phone, email, or chat-based inquiries.
2. Sales Tools Proficiency: Familiarity with relevant sales and outreach tools (CRMs, Prospecting Tools, Automation Tools, etc).
3. Communication Skills: Strong interpersonal skills with the ability to handle customer inquiries, complaints, and requests professionally and empathetically.
4. Must be fluent in English, both written and spoken.
5. Organizational Skills: Excellent time management and the ability to juggle multiple schedules.
6. Tech-Savvy: Proficiency in Google Docs, Google Sheets, CRM systems, and communication tools like Slack, ChatGPT, Zoom, and LinkedIn.
7. Remote Ready: Able to work effectively in a remote environment with a reliable laptop and internet connection.
8. Detail-Oriented: A keen eye for detail and a commitment to maintaining high-quality data in systems.

Benefits:

1. Competitive Base Salary: Salary is variable depending on experience and qualifications with performance-based bonuses or commissions.
2. Exclusive Access: Work with top companies and enjoy long-term client relationships.

Seniority level: Associate

Employment type: Full-time

Job function: IT Services and IT Consulting