Customer Service Representative

GNM Salon Apparel

Durban

ZAR 50 000 - 200 000

Job description

Join GNM's E-Commerce team as a Customer Service Representative! The perfect candidate puts customers first and ensures top-notch service in every interaction. (This is a fully Remote position)

Submit your application through the form linked below:

https://bit.ly/cs-application-link

Use the application code to get prioritized:

JAZZHR

Responsibilities:

Answer incoming calls, emails, live chats, and/or social media comments/DMs to address customer questions, requests, and issues.
Advise customers on leveraging the product/service based on their unique needs.
Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
Record customer interactions in an internal system for cross-functional awareness and relationship development.

Requirements:

At least 1 year of Customer Service experience (required)
E-commerce experience is a plus!
Excellent written and verbal communication skills
Personally owned laptop/computer with a working camera, minimum 15 Mbps upload/download speed

PC and Internet Requirements:

Must have a personally-owned PC or laptop with at least an Intel i5 processor (or its equivalent)
A minimum internet speed of 15mbps for both upload and download

Why Join Us?
We offer up to $4USD per hour, 100% Remote (work-from-home), full HMO health insurance, and dental coverage. Employees also receive company swag kits, paid time off, performance and referral bonuses, holiday pay and year-end bonuses, awards and recognitions, and promotional opportunities!

Submit your application through the form linked below:

https://bit.ly/cs-application-link

Use the application code to get prioritized:

JAZZHR

Note: We only accept applications received via the link provided.