Customer Service Representative

Customer Service Representative
Fully Remote | South Africa-Based
Monday to Friday, 8 AM - 4 PM UK Time
R25,000 per month

Job Overview

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will provide high-quality support via phone, email, and chat, assisting customers with inquiries, troubleshooting basic issues, and ensuring customer satisfaction. If you have strong communication skills and enjoy helping others, this is a great opportunity to build a career in customer service!

Key Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Respond to inquiries via phone, email, and chat in a timely manner.
• Assist customers with product and service-related questions.
• Troubleshoot and resolve basic issues efficiently.
• Maintain accurate customer records and update databases as needed.
• Deliver excellent customer service to enhance customer satisfaction and retention.

Requirements

• Excellent communication and problem-solving skills.
• No prior experience needed; comprehensive customer service training provided.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Stable internet connection and a quiet workspace for remote work.
• Strong attention to detail and ability to multitask effectively.