Customer Service Representation

The Customer Service Representative reports directly to the Branch Manager. The successful candidate will be responsible for processing foreign exchange transactions in an accurate and professional manner. They are required to carry out these transactions in a legally compliant way by checking the integrity of the documents provided and identifying potential fraudulent documents.

Internal liaison takes place with the branch staff, while external liaison is conducted with external customers.

Duties and Responsibilities (include but are not limited to):

• Process foreign exchange transactions accurately.
• Ensure correct and valid documentation is provided by customers to ensure legal compliance.
• Manage own stock to ensure accurate balancing.
• Maintain current knowledge of foreign exchange and ICFX system.
• Uphold the company brand.
• Manage own professional and self-development.

Key Requirements:

• Grade 12 / or equivalent (Essential).
• Mukuru Forex Consultant training course (advantageous).
• Must remain current and competent by passing tests and assignments (Essential).
• 1-year Customer Service Consultant experience (Essential).
• Foreign exchange experience (Desirable).
• Knowledge of foreign currencies.
• Knowledge of FICA regulations.
• Knowledge of exchange control regulations.
• Knowledge of ICFX system.

Additional Skills:

• Computer skills.
• Telephone skills.
• Verbal and written communication skills.
• Organizational & administrative skills.
• Attention to detail.

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity, and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS.