Customer Service Quality Assurance Specialist

Join Our Team as a Customer Service Quality Assurance Specialist!

ABOUT US : Come be part of a premier e-commerce company dedicated to delivering outstanding customer experiences!

We are seeking a highly detail-oriented Customer Service Quality Assurance Specialist to ensure our support team maintains the highest standards of service.

WHY THIS ROLE MATTERS : As a Customer Service Quality Assurance Specialist, you will play a vital role in evaluating and enhancing the quality of customer interactions.

Your insights will directly contribute to improving customer satisfaction and maintaining our reputation for exceptional service.

IDEAL CANDIDATE :

1. Minimum of 1 year of experience in a remote or BPO setup.
2. At least 1 year of experience as a Quality Assurance Specialist or in any quality-related role.
3. Familiarity with tools like Google Sheets, Slack, Gorgias, Shopify, and Zendesk.
4. Strong analytical skills with keen attention to detail.
5. Excellent communication and collaboration skills.
6. Prior experience with ticketing systems and quality assurance tools is preferred.

KEY RESPONSIBILITIES :

1. Conduct comprehensive reviews of customer support interactions across all channels to evaluate service quality.
2. Ensure customer service representatives adhere to established quality standards.
3. Provide detailed, constructive feedback to support agents and team leads.
4. Collaborate with team leads to identify areas for agent development.
5. Contribute to the creation and refinement of training materials and internal knowledge bases.
6. Track and report on QA performance metrics to support ongoing improvements.

WORK HOURS : Full-Time, Remote Operating on US PST hours

COMPENSATION & PERKS : $5 per hour with annual performance-based increases, Paid Time-Off, Performance & Recognition Bonuses, HMO + Dental Coverage, Company Swag Kits, Year-End Bonus

HOW TO APPLY : Submit your application using the link below:

Apply Here

APPLICATION CODE : JAZZHR

If you're passionate about maintaining customer service excellence and have a sharp eye for quality improvement, we can't wait to hear from you!