Customer Service Officer

Join Customer First Solutions as a Customer Service Officer and become a vital part of our dedicated team in the heart of South Africa's premier contact center. We pride ourselves on excellence in customer acquisition and service, empowering both our employees and clients through a culture of success and inspiration. As a Customer Service Officer, you will play a pivotal role in cultivating high-volume customer engagement across multiple channels, leveraging our unique expertise in the Financial Services sector. Your ability to represent our partners authentically and effectively will be crucial in delivering exceptional customer experiences, even within complex regulatory environments. By focusing on expanding and nurturing our clients' customer bases, you'll enable them to concentrate on their core business objectives. If you're passionate about making an impact and driving results, we invite you to join us and be part of a brand that stands for delivering excellence and fostering growth.

Tasks

• Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer complaints and issues efficiently while maintaining high customer satisfaction.
• Collaborate with team members and other departments to improve service delivery and address complex customer needs.
• Document and update customer interactions and transactions in the company's CRM system accurately.
• Provide feedback and suggestions to management on process improvements to enhance the customer experience.

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in a customer service role, preferably within a contact center environment.
• Excellent verbal and written communication skills with a strong command of the English language.
• Proficiency in using customer relationship management (CRM) software and other relevant digital tools.
• Strong problem-solving skills and the ability to handle challenging customer interactions with professionalism and empathy.

Join Customer First Solutions as a Customer Service Officer. Elevate businesses through exceptional customer acquisition and engagement in a dynamic, growth-driven environment. Transform your career with us today!