Customer Service Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met. Provide exceptional Customer Service and uphold the company values with the surrounding community.

Minimum Requirements

1. Matric/ Grade 12 (attach certified copy to application)
2. Must have a valid South African ID
3. Must have a valid Driver’s license code 08
4. 12 – 18 months face-to-face customer service experience
5. Must be successful in at least 2 competency based interviews
6. Must be flexible and willing to be transferred between stores

Competencies

1. Self-driven
2. Basic computer literate (MS Office)
3. High energy levels
4. High attention to detail
5. Ability to think on your feet when resolving problems
6. Customer service centric
7. Sense of urgency
8. Professional
9. Analytical skills
10. Good communication skills
11. Good intrapersonal skills
12. Understanding of Pick n Pay’s business priorities
13. Understanding of different store formats
14. Understanding of Pick n Pay values and expected performance standards
15. Understanding of organizational structures, business flows, where and how to source information
16. Gain understanding on the process of handling customer complaints via different mediums
17. Understand the SOP governing the public liability process
18. Basic knowledge on the SOP governing the food safety procedure

Key Responsibilities

Customer Service

1. Informal and formal feedback
2. Customer Complain Chart

Store Standards

1. SOPs

Communication

1. Informal and formal feedback

Training

1. Customer Complaints Chart
2. Store Audits

Social Responsibility

1. Informal and formal feedback
2. Local Newspaper

Administration

1. Informal and formal feedback

Ad-hoc Projects

1. Project Plans

Leading Self

1. Informal and formal feedback
2. Individual Performance Agreement (IPA)
3. Personal Development Plan (PDP)

Closing date: 20 February 2025

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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