Customer Service / E-Commerce Training Specialist

We are seeking a Customer Service / E-Commerce Training Specialist to develop and deliver technical, procedural, and soft-skills training materials for our employees.

This is a full-time, remote role offering long-term growth within an established organization.

Call center training experience is desired but not required.

Why This Role?

-Shape our brand narrative across diverse service channels.

• Your ideas matter; share solutions to elevate our business.

What You'll Do:

• Train newly hired agents.
• Conduct 1:1 and group training for new hires.
• Lead Zoom training sessions on Customer Service best practices.
• Assist with creating SOPs and developing training curriculum.

What We Seek:

• 1-2 years of Customer Service Training experience.
• 3-5 years of BPO experience in the Customer Service Industry.
• 1-2 years of Virtual Assistant experience (preferred).
• Experience with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
• Knowledge and experience in eCommerce.
• Familiarity with HubSpot, Monday.com, and other CRM tools.
• Experience with Canva, Trainual App, and Loom (preferred but not required).
• Excellent communication skills, both written and verbal.
• Exceptional coaching, planning, and organizing skills.
• Strong attention to detail.

Technical Requirements:

• Must have a personal PC or laptop with at least an Intel i5, AMD Ryzen 5, or equivalent processor.
• DSL, Cable, or Fiber internet connection required.
• LAN connection required (minimum 20 mbps).

Compensation:

$5/hour + performance bonuses.

• Health and dental insurance.
• Paid time-off.
• Company swag kit.
• Performance and recognition incentives.
• Year-end bonus.

If your background aligns with this role, we want to hear from you!