Customer Service Consultant

Join to apply for the Customer Service Consultant role at Hello Group. The Customer Service Consultant will be a crucial member of the customer and client service team, responsible for managing both inbound and outbound calls.

This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system.

Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Job Details

Seniority Level: Entry level
Employment Type: Contract
Job Function: Other