Customer Service Consultant

Customer Support Consultant

Are you passionate about providing excellent customer service? Do you enjoy resolving inquiries and helping customers? If so, we have an exciting opportunity for you!

About the Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law.

About the Role

As a Customer Support Specialist, you will provide new and existing customers with outstanding service related to billing inquiries, service requests, suggestions, and complaints. You will resolve customer issues fairly and effectively, provide product and service information, and identify opportunities to enhance customer relationships.

Responsibilities:

• Address customer inquiries and complaints efficiently.
• Provide accurate information about products and services.
• Identify and act on upselling opportunities to maintain and increase income streams.
• Recommend and implement programs to support customer needs.
• Perform routine assignments within the Customer Support/Operations function.
• Receive guidance and direction from experienced team members.

Requirements:

• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and complaints with empathy and professionalism.
• Proficiency in using technology and customer support tools.
• Experience in customer service or related fields is a plus.
• Willingness to learn and grow in a dynamic environment.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals to help you meet your immediate responsibilities and long-term goals.

Working for You

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know.