Customer Service Consultant

Be among the first applicants.

Metrofile

Cape Town

ZAR 200 000 - 300 000

Be among the first applicants.

3 days ago

Job description

Job title: Customer Service Consultant

Job Location: Western Cape, Cape Town
Deadline: March 17, 2025

KEY RESPONSIBILITIES

Ensures that the service offering provided satisfies customers’ needs, and identifies leads across their allocated Key Account Managers Portfolios.
Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
Ensure that clients’ portfolios data integrity is accurately maintained.
Assists with preparing and presenting business proposals to both existing and new potential customers.
Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified.
Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

MINIMUM QUALIFICATIONS, EXPERIENCE AND KNOWLEDGE

3 years B-Degree.
At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain.
Excellent command of the English language.
Must have excellent communication and interpersonal skills.
Must pay attention to detail.
Must be focused on achieving results.
Must be a team player.
Must have business acumen and be able to communicate at all levels.
Must be highly computer literate.
Demonstrate excellent organisational skills.
Must have own vehicle and valid driver’s licence.