Customer Service Collections

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job Title:

Customer Service Collections

Job Description:

As a member of our Customer Service Collections team, you will help people to understand their circumstances and educate them out of debt. Positive, empathetic, honest, and resilient, you'll stay calm and collected in the face of uncertainty. We will provide you with all the training you need to feel confident in this role and we'll give you lots of support too. Join us in this rewarding role and you'll help create a better financial future for everyone you speak to.

Responsibilities:

1. Taking inbound calls from existing Southern Water debt-related calls, either we have contacted them via email or SMS or outbound (and left a message), and they either want to pay their bill, set up a payment plan, or discuss one of our Social Tariffs. We often speak to customers (especially now) in severe financial hardship.
2. Delivering a service which makes your customers feel valued and supported.
3. Dealing with a variety of customer questions and queries.
4. Taking payments, setting up manageable payment plans, offering short-term discounts on their bills.

Location:

Cape Town, South Africa

Time Type:

Full time

Contract Type:

Permanent