Customer Service Agent X2

Job Summary : The Customer Service Agent is responsible for providing exceptional support and assistance to customers by addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This role involves handling customer communications through various channels, maintaining accurate records, and collaborating with other departments to improve service delivery. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-centric attitude.

Key Responsibilities :

1. Customer Support : Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
2. Provide accurate information about products, services, and company policies.
3. Resolve customer issues and complaints effectively, ensuring a positive customer experience.

1. Record Keeping : Maintain detailed and accurate records of customer interactions, inquiries, complaints, and resolutions.
2. Prepare and generate reports on customer service activities and performance metrics.
3. Update customer accounts and service databases as needed.

Qualifications :

1. Matric or equivalent; additional education in customer service, communications, or a related field is a plus.
2. 1 year experience in a customer service role, preferably in a call center or customer support environment.
3. Excellent verbal and written communication skills.
4. Strong interpersonal skills and the ability to build rapport with customers.
5. Proficiency in MS Office (Word, Excel, Outlook) and customer service software (e.g., CRM systems).
6. Ability to multitask, prioritize, and manage time effectively.
7. Problem-solving skills and a proactive attitude.
8. Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.