Customer Service Agent : German Speaking

Job Responsibilities

• Provide a reliable and trustworthy customer service.
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.
• Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.

Qualifications

• Minimum of 6-12 months customer service experience.
• Minimum of 6 – 12 months call centre experience.

Required Skills:

• Proficient in MS Word, Email and good typing speed.
• Neutral accent with excellent verbal and written skills in Dutch and English.