Customer Service Agent

Join to apply for the Customer Service Agent role at The Shoprite Group of Companies.

The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience. This role will answer questions, resolve any emerging problems, and provide product/service information with accuracy and efficiency to our customers as needed. The role is a critical part of the company's frontline support, ensuring customers’ requests are actioned with a sense of urgency, care, and understanding. The Customer Service Agent ensures that customer calls and concerns are properly considered, captured on the system, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. To ensure that we optimize our service delivery to our customers and align with our teams, this role requires a 45-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday, including public holidays) within legislative requirements.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Retail