Customer Service Advisor- French Speaking

Collinson proudly employs over 1100 talented individuals in over 20 locations worldwide and is dedicated to helping clients acquire, retain, and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world's largest independent airport VIP lounge access program with over 1300 lounges globally, and Columbus Insurance, a leading travel insurance specialist.

Role:

Taking inbound calls in a professional manner; handling and overcoming objections effectively; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards, and targets.

Experience & Skills needed:

• Fluent in speaking, writing, and reading French.
• Above average telephonic communication skills.
• Ability and willingness to work weekends and shifts as required.
• Proven flexibility and adaptability to pressurized environments and change.
• Proven customer service orientation and problem-solving ability in previous roles.
• Must have applied foreign language skills in a corporate environment.
• Ability to multitask.

Nice to haves:

• Experience working to targets.
• Familiarity with call centre culture/environment.
• Exposure to travel, either work-related or extensive personal travel.

Key Skills: