Customer Sales Consultant

A GRC (Governance, Risk, and Compliance) software implementation specialist is a professional responsible for overseeing the successful deployment and utilization of Diligent One software within an organization. The individual plays a critical role in helping organizations leverage technology to streamline their governance, risk, and compliance efforts, ultimately enhancing transparency, efficiency, and decision-making across the organization.

Reason for vacancy: Team expansion
Reporting to: Head of Services
Management level of role: This is not a management role
Working environment & travel: Team-oriented environment. Driver's license and own transport are essential. Possible travel into the rest of Africa. Working hours: 8:30 am to 5:00 pm when in the office and will ideally understand that there may be times that they need to work overtime on projects. When based at client sites, the individual will need to work the working hours stipulated by the client.

Key Responsibilities

1. Client Engagement: Collaborate with clients to understand their governance, risk, and compliance objectives and tailor GRC software solutions (Diligent One) to meet their specific needs.
2. Software Configuration: Customize and configure GRC software platforms to align with clients' business processes, risk management frameworks, and compliance requirements.
3. Training and Support: Conduct comprehensive training sessions, empowering users to utilize the software's capabilities effectively.
4. Documentation and Communication: Maintain clear documentation of processes, configurations, and customizations, ensuring transparency and accountability throughout the implementation process. Consistently communicate with internal and external stakeholders, informing them of new releases, features, and functionalities.
5. Stakeholder Management: Proactively manage stakeholder expectations, ensuring timely work delivery and issue resolution. Identify and communicate innovations or knowledge that enhance our services and offerings.
6. Risk Management: Demonstrate a keen eye for identifying risks and issues, proactively mitigating potential roadblocks to project success. Uphold high productivity standards, delivering work within agreed time frames while completing all administrative tasks efficiently.

Required Experience

1. Completed degree in Internal Audit - CIA, CPA, CISA, IIA.
2. Diligent Certification (desirable requirement).
3. A minimum of 3 years experience in an internal audit role.
4. Hands-on exposure to ACL, Galvanize or Diligent products (desirable requirement).
5. Training / facilitation experience (desirable requirement).
6. Experience with audit management software such as Caseware Idea, TeamMate, Barnowl, Arbutus etc.
7. MS Office.

Behavioural Skills & Soft Competencies

1. Work Ethic and Attention to Detail: Possesses a strong work ethic, commits to excellence and demonstrates meticulous attention to detail with a genuine passion for accuracy in all endeavours.
2. Customer-Centric Approach: The candidate exhibits a desire to exceed customer expectations by delivering exceptional service and value.
3. Performance under Pressure: Excel in working under pressure and adhering to strict deadlines without compromising quality.
4. Adaptability and Learning Orientation: Effectively prioritize tasks and adapt to evolving priorities while maintaining focus.
5. Professional Communication and Relationship Management: Display professional business etiquette in all interactions, ensuring effective communication. Proficient in managing client expectations and fostering strong client and stakeholder relationships. A self-starter who identifies and addresses project risks proactively, ensuring successful outcomes.

Interested parties can send their CV to: