Customer Relations Team Manager

We are seeking a highly motivated and experienced Customer Care Manager to lead our customer care team and ensure exceptional customer service experiences for our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and strong leadership abilities.

Responsibilities

• Lead and manage a team of customer care representatives, providing guidance, training, and mentorship.
• Develop and implement customer service policies and procedures to ensure consistency and high-quality service.
• Monitor and analyze customer feedback and data to identify trends and areas for improvement.
• Handle escalated customer issues and provide resolution in a timely and professional manner.
• Collaborate with other departments within the company to ensure a seamless customer experience.
• Conduct regular performance evaluations and provide feedback for team members.
• Stay up to date on industry trends and best practices in customer service.

Qualifications

• Bachelor’s degree in business administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and customer service software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Package Includes

• Market related salary
• 15 Days Annual Leave
• Life Insurance
• Provident Fund

If you are a customer-focused professional with a track record of leading successful customer care teams, we would love to hear from you.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Retail Motor Vehicles