Customer (Partner) Success Manager

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.

More about this Ozow fantastic position

As a Client Success Manager at Ozow, you will play a key role in ensuring the successful implementation of our payment services and maintaining positive, long-lasting relationships with our business clients. You will focus on supporting clients in adopting and engaging with Ozow’s payment platform, contributing to overall customer satisfaction and success.

You’ll work closely with a variety of clients to understand their needs, resolve issues, and identify opportunities for growth. This role is ideal for someone with a passion for building relationships, a knack for problem-solving, and a drive to deliver excellent customer experiences.

You are an ideal candidate if you have:

• 2+ years of experience in account management or a customer-facing role (preferably in software/fintech).
• Strong verbal and written communication skills.
• Ability to collaborate across internal and external teams.
• A proactive and organized approach to client management.

Your role and responsibilities:

• Partner Relationship Management: Act as the main point of contact for assigned clients, building collaborative relationships. Understand clients' goals and challenges to provide proactive support.
• Account Growth and Retention: Identify opportunities to expand client usage of Ozow’s platform. Support strategies that promote client satisfaction and long-term partnerships.
• Product and Service Knowledge: Gain a solid understanding of Ozow’s products and services to help clients succeed. Provide guidance and training to clients on how to use Ozow’s platform effectively.
• Problem Resolution: Address client concerns, troubleshoot issues, and ensure timely resolutions. Advocate for clients within Ozow to ensure their needs are prioritized.
• Strategic Planning: Work with clients to align their objectives with Ozow’s offerings. Identify opportunities for growth and collaborate on actionable plans.
• Reporting and Insights: Monitor client performance and prepare reports to track key metrics. Analyze client data to provide recommendations for improving their experience.
• Communication and Training: Keep clients updated on Ozow’s latest features and industry trends. Organize training sessions and resources to support client engagement.
• Collaboration with Teams: Work closely with Ozow’s product, sales, and technical teams to deliver exceptional client experiences.

During the interview process, you will meet with the People team, the hiring manager, and relevant C-Suite. Be prepared to complete a technical assessment that will showcase your skills.

In office perks:

• Healthy breakfast, lunches, and snacks.
• Monthly team connects.

Perks for South African based employees:

• Medical aid subsidy (permanent staff).
• Group Risk Insurance (permanent staff).
• Generous paid annual leave.
• Learning and Development opportunities.
• Quarterly team building.
• Community initiatives.
• Employee gifting.
• Access to cutting-edge technology.

Our Employee Value Proposition:

Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance:

As a fintech company, we prioritize data security and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards.

Ready to be exceptional? Apply now!