Customer Manager - VKB Milling, Gauteng

Job Description
The ideal team player will represent and sell the organisation's products and services to customers by visiting and obtaining orders and ensure growth in market share.

Requirements

• Grade 12 or equivalent
• Computer literate
• 5 - 10 years’ experience in a similar capacity
• Proficiency in English and Afrikaans
• Clear Criminal Record
• Traceable track reference in similar capacity.

Duties and Responsibilities

• Facilitate and solve queries and complaints
• Disseminate marketing material, advertisements, and business notices on an ongoing basis
• Establish and maintain long-term relationships with internal and external customers
• Responsible for leading sales teams to reach sales targets
• Oversee local and regional sales, promotions, and campaigns
• Deal with Key Accounts like Shoprite, Spar, etc.
• Plan and direct the hiring and training of new and current Customer Managers
• Direct and coordinate all sales activities locally and regionally
• Prepare sales budgets and projections and approve expenditures
• Track and analyze sales statistics based on key quantitative metrics
• Handle and resolve customer complaints regarding a product or service
• Implement Sales mandates in specific region/price groups
• Advise distributors and dealers on policies and Standard Operating Procedures (SOPs)
• Ability to set sales targets and achieve them effectively
• Excellent interpersonal, customer service, and communication skills
• Experience using CRM to manage the sales process and forecast sales
• Strong analytical skills to identify trends and sales patterns
• Ability to design and implement a successful sales strategy
• Ability to guide and mentor sales representatives
• Planning, organization, and problem-solving skills
• Advanced time management skills

Skills Required

• Planning Skills
• Negotiation skills
• Marketing skills
• Ability to work under pressure
• Conflict management skills
• Interpersonal skills
• Communication Skills
• Personal Resilience