Customer Liaison officer

A leading brand in the food and hospitality industry is seeking a Customer Liaison Officer (Receptionist) to join their dynamic team in Midrand. If you have excellent communication skills, a professional demeanor, and a passion for customer service, this opportunity is for you!

Key Responsibilities :

Front Desk & Reception Duties :

• Greet and welcome visitors in a professional and friendly manner.
• Answer, screen, and direct incoming calls efficiently.
• Manage incoming and outgoing mail and deliveries.
• Maintain a clean and organized reception area.
• Assist with scheduling appointments and coordinating meetings.

Customer Service & Support :

• Respond to customer inquiries via phone, email, and in person.
• Provide accurate information about company products, services, and policies.
• Resolve customer complaints efficiently and professionally.
• Maintain customer records and update information as needed.
• Follow up with customers to ensure their concerns have been addressed.
• Collaborate with internal departments to resolve complex customer issues.

Administrative & Franchise Compliance Support :

• Handle general administrative tasks such as filing, data entry, and correspondence.
• Ensure all franchise agreements, legal documents, and statutory requirements are up to date and properly filed.
• Coordinate the submission of franchise applications, renewals, and compliance reports.
• Liaise with regulatory bodies and internal departments to ensure franchise compliance.
• Identify opportunities to improve customer service processes.

What We're Looking For :

• Previous experience in reception, customer service, or administrative support.
• Minimum of 5 years experience.
• Strong communication and interpersonal skills.
• Highly organized with excellent attention to detail.
• Ability to multitask and handle customer interactions professionally.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Knowledge of franchise operations is a plus.

Join a fast-paced and growing team where your customer service skills will make a real impact!