Customer Experience Specialist

Role Overview:

Switch Elektrik Pty(Ltd) is seeking a Customer Experience Specialist to enhance customer satisfaction and drive sales initiatives. This role involves handling a significant volume of incoming communications, generating potential leads for sales opportunities, and achieving personal and team goals in service and response metrics.

Key Responsibilities:

1. Analyze customer needs to ensure their satisfaction and resolve any issues effectively.
2. Maintain strong relationships with customers through open dialogues and provide comprehensive information using appropriate tools and techniques.
3. Achieve outstanding performance in service and response metrics by delivering exceptional customer experiences.
4. Address customer complaints with effective solutions and follow up to confirm issues are resolved.
5. Maintain detailed records of customer interactions and manage account documentation according to established communication protocols and company policies.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong ability to analyze complex situations and provide effective solutions.