Customer Experience (Cx) Designer

Are you passionate about creating exceptional customer experiences? As a CX Designer, you'll collaborate with diverse teams to craft seamless, impactful customer interactions.

Your role will be pivotal in driving customer-centric strategies and designing solutions that elevate our clients' experiences.

If you're a creative problem-solver with a passion for putting the customer first, we'd love to hear from you!

Key Responsibilities

1. Conduct User Research: Gather insights into customer needs, behaviors, and pain points through qualitative and quantitative research.
2. Develop Customer Journey Maps: Visualize and analyze customer journeys to identify opportunities for enhancement.
3. Design User Interfaces and Interactions: Create intuitive and engaging interfaces that improve user satisfaction.
4. Collaborate with Cross-Functional Teams: Work closely with stakeholders from product, marketing, and technology to implement customer-centric solutions.
5. Analyse Customer Data: Leverage analytics to monitor and evaluate the impact of design changes.
6. Create and Test Prototypes: Design and iterate on prototypes to ensure optimal usability and functionality.
7. Ensure Consistency in Design: Maintain uniformity across touchpoints to reinforce the brand identity.
8. Monitor and Evaluate the Customer Experience: Continuously assess and refine customer experiences to meet evolving needs.
9. Advocate for Customer-Centric Design: Promote a culture of customer-first thinking within the organization.

About You

1. Experience: A minimum of 4 years as a CX Designer, with a proven track record of delivering impactful customer experiences.
2. Sector Expertise: Experience in the financial services sector is advantageous.
3. Skills: Strong proficiency in user research, journey mapping, data analysis, and design tools.
4. Mindset: A customer-first approach, creative problem-solving skills, and a collaborative attitude.
5. Qualifications: National Senior Certificate (Matric) or NQF 4 equivalent from an accredited institution or "O" and "A" Levels. Professional portfolio of recent projects.

Join Us: If you're ready to transform customer experiences and contribute to meaningful growth, apply today!

Note: Only shortlisted candidates will be contacted for interviews.