Customer Experience Ambassador: Medical

Gauteng, Centurion

Company Overview:
CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.

Job Overview:
To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups, and maintaining excellent communication with all relevant, involved parties, and ensuring that requests for assistance are attended to assist and contribute to the effective operation of a customer service oriented centre.

Qualifications and Experience:

1. Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
2. Clear Criminal and ITC Records
3. Computer Literacy – MS Office: Word, Excel, Outlook, and PowerPoint
4. Minimum 3 years of experience in Medical Contact Centre (Intermediate and Basic Life Support)
5. Paramedics Assist and First Aid experience will be an added advantage

Skills and Attributes:

1. Bilingual (Fluent in Afrikaans and English)
2. Verbal reasoning
3. Punctual & well groomed
4. Patient
5. Ability to work under pressure.
6. Strong conflict resolution skills
7. Excellent oral, written, and interpersonal communication skills
8. Exceptional listening and analytical skills
9. Strong attention to detail
10. Strong knowledge of customer care processes and techniques

NB: Please note that only shortlisted candidates will be contacted. Should you not hear from the HR Department at CLC within two weeks, kindly consider your application unsuccessful.

For more information please contact:

Nhlanhla Ntuli