Customer Engagement Analyst (GCC Africa - Remote)

What We'll Bring:

The Senior Analyst takes charge of new batch product orders, receiving them from sales, defining the correct configuration and managing the development and delivery of the order back to the customer.

What You'll Bring:

• Bachelor degree or equivalent relevant work experience, preferably in the Financial Services industry.
• Excellent communication and interpersonal skills.
• Internal and external customer facing experience.
• Ability to translate technical and functional requirements and collaborate with technical counterparts.
• Can explain technical concepts in layman's terms to a non-technical audience.
• Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment.
• Proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities.
• Familiarity working with data.

We’d love to see:

• Experience in the credit reporting, financial services or direct marketing industry is preferred.
• ETL Knowledge.

Impact you’ll make:

• Contribute to the full system lifecycle; from client and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers.
• The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation.
• Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results.
• Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

#LI-Remote

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.