Customer Development Manager

The Assistant Boutique Manager is responsible for:

1. Maximizing turnover of the boutique sales generated inside and outside the boutique (presentations made in palaces and to VIP clients).
2. Discount management: Control of discounts in the boutique.
3. Support the sales team in achieving their personal targets and contributing to the achievement of the targets of the boutique.
4. Assisting other Sales Associates during sales (service, gift wrapping, etc.).
5. Assisting Sales Associates and Stock Controller in administrative tasks (cash register, stock).
6. Observation and coaching of the team in the sales process.
7. Monitor KPI development and propose action plans to the Boutique Manager.
8. Direct contact with Royals and Collectors.
9. Contributes to the implementation of customer relationship programs.
10. Contributes to the improvement of database registration (quantity and quality).
11. Contributes to professional Customer Service / After Sales Service execution in Boutique.
12. Main contact for all requests related to the boutique in absence of the Boutique Manager.
13. Ensure strict adherence to the Richemont & Montblanc specific Retail procedures.
14. Proper maintenance in the Boutique.
15. Implementation of security concept.
16. Assisting with Boutique Reports (Daily, After Sales, Analysis).
17. Definition and follow up on KPIs & targets for the team.
18. Motivation of the team.
19. Integration and training of new Sales Associates in the field.
20. Monitor self-learning progress of team.
21. Training & coaching of the Boutique team on the job.
22. Proper execution and timely delivery of boutique reports.
23. Execution of promotion and incentives on boutique level.
24. Propose and support in the realizations of Marketing activities (commercial).
25. Excellence at POS at any time & control of quality of displays.
26. Adhesion to appropriate display and product guidelines at all times.