Customer Care Projects & Data Expeditor

Customer Care Projects & Data Expeditor

Cape Town

Regular

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

YOUR DAY TO DAY LIFE

We are looking for a Customer Care Projects & Data Expeditor in Cape Town. Your mission will be to:

This role is pivotal in updating and maintaining company data across various systems, ensuring data accuracy, and providing critical data support to internal departments and clients. You'll be working closely with the Customer Care Manager and Sales Managers.

Amongst other things your responsibilities include:

1. Oversee and manage customer setups and data entries.
2. Ensure data accuracy and completeness across synchronized systems (LabWare LIMS, Salesforce, PandaDocs).
3. Troubleshoot data integration issues and escalate as necessary.
4. Assist with data-related projects, including method changes, pricing updates, and realignments.
5. Coordinate the implementation and maintenance of the PandaDocs project.
6. Develop and implement data dashboards to enhance decision-making processes.
7. Investigate and resolve data-related customer complaints.
8. Create and update customized Sample Analysis Request Forms (SARFs) in collaboration with the marketing team.
9. Maintain and update product specifications and price lists on LIMS/Nutria.
10. Handle invoicing and support corporate quality and continuous improvement processes.

What we are looking for

• Degree or Diploma in Science (Microbiology or Chemistry) with knowledge of personal computer software and data skills to input, extract and analyze data into/from LIMS, Nutria, Salesforce, and PandaDoc.
• Technical computer acumen to identify and troubleshoot data integration issues.
• Previous experience in Customer Care & Sales functions will be an advantage.
• Excellent problem-solving skills, attention to detail, and strong follow-up capabilities.
• Demonstrated leadership and mentoring skills.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Strong computer skills, including Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to work independently and within a team.

Closing date for applications is 15 August 2024 at 12:00pm. To apply, please send your CV to za-careers@mxns.com and quote “Customer Care Projects & Data Expeditor- CT” in the subject line or hand it directly to the HR Department. Only shortlisted candidates will be contacted. Should you not hear from us within 14 days please consider your application unsuccessful. The advertised position is an EE position and we welcome applications from people with disabilities.

WHY JOIN US?

• Contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Have an impact on our strategic pillars that build on 50 years of experience and expertise.
• Be part of a community of enthusiastic and skilled people who love co-building together and serving a purpose bigger than themselves.
• Be welcome as you are, in a diverse and open-minded environment rich in singularities and differences.
• Grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.

Ready for the journey?

To apply please click on 'Apply now' button