Customer Care Officer

Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.

Our people are our success, and we work as one team.

We are recruiting a Senior Finance Officer to support the Finance Operations Manager in running the Finance function for our South African business, assisting the central team with key elements of this role including control of the purchase ledger, cashiering and compliance, staff expenses, billing, and credit control.

Our standard working hours are 8:30 am - 5 pm.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:

1. Liaison with the firm's bankers in relation to bank account maintenance (new accounts, closed accounts) and transaction processing.
2. Review of client account balances on a regular basis to ensure compliance with Law Society rules.
3. Management of designated deposit accounts, joint accounts, and controlled trusts.
4. Ensuring compliance with Law Society regulations.
5. Liaise with auditors to plan for quarterly tax/VAT returns and annual audit.
6. Preparing and filing any VAT return and BIK returns.
7. Induction for new staff members.
8. Supporting the tax teams with any local tax filings.
9. Correct allocation of expenses to budget holders.
10. Input of all invoices with particular attention being given to narratives (for analysis and reporting purposes).
11. Ensure prompt payment of disbursements in accordance with the Solicitors Accounts Rules.
12. Maintenance of all static data (supplier addresses, payment terms).
13. Reconciliation of supplier statements.
14. Processing of payment schedules.
15. Dealing with Travel Accounts, checking and authorising supplier invoices, uploading these to the purchase ledger system and arranging payment.
16. Processing of payment schedules weekly and arranging BACS to suppliers or staff for invoices and expenses which are due for payment, making sure that ledgers reconcile.
17. Support the credit control team with managing overdue debts.
18. Dealing with Partner, Lawyer, and Client queries.
19. Ensuring queries raised by Clients are dealt with promptly and efficiently.
20. Meeting deadlines and monthly cash targets.
21. Ensure the Firm's billing and credit note procedure is strictly adhered to and that all necessary authorities are obtained.
22. Ensure all recorded time is captured at the time of billing.
23. Lawyer liaison on Aderant and CD queries.
24. Ensure compliance with Solicitors Accounts Rules (SAR) and with VAT regulations in relation to output tax.