Customer care consultant

Role Overview: Join our team as a Customer Care Consultant where your contributions will enhance customer experiences and support our sales initiatives.

• Handle a significant volume of incoming communications.
• Generate potential leads for sales opportunities.

Key Responsibilities:

• Analyze and fulfill the needs of customers to ensure their satisfaction.
• Establish and maintain strong relationships with customers by engaging in open dialogues.
• Provide reliable and comprehensive information utilizing appropriate tools and techniques.
• Achieve personal and team goals in service and response metrics.
• Address customer complaints with effective solutions and follow up to confirm issues are resolved.
• Maintain detailed records of customer interactions and manage account documentation.
• Adhere to established communication protocols and company policies.
• Go the extra mile to ensure customer engagement and satisfaction.