Customer Care and Administration Coordinator

A small manufacturing company in the Southern Suburbs is hiring a Customer Care and Administration Co-ordinator.

POSITION INFO:

Responsibilities Customer Care:

The position is highly pressurised and involved in all aspects of the business. The focus is ensuring that the company’s customer interactions and administration tasks are maintained, assisting with procurement processes, and assisting the Production Manager and Managing when required.

• Serve as the welcoming ambassador, greeting clients with warmth both virtually and in-person and guiding them through our product offerings.
• Provide prompt and personalized responses to website inquiries, demonstrating our commitment to exceptional service.
• Field phone inquiries with finesse, addressing client queries on pricing, stock availability, and quotations.
• Serve as the conduit between clients and our expert team, swiftly escalating any queries to the relevant expert team member.

Responsibilities Coordination / Administration:

• Collaborate seamlessly with the production team, coordinating booking dates and ensuring smooth logistical arrangements via our dedicated WhatsApp group.
• Act as the liaison between clients and the production manager, gathering detailed access information to facilitate seamless client experiences.
• Champion proactive communication by alerting production and managing director to any stock or delivery-related observations, fostering a culture of attentiveness and care.
• Master the in-house system with finesse, handling quotes, delivery notes, and stock movements with precision and efficiency.
• Maintain the integrity of stock by accurately marking and tracking stock sold to clients, ensuring inventory remains up-to-date and reflective of client preferences.
• Contribute to the operational excellence by conducting regular stock takes on stock, providing invaluable data to the stock control administrator.

Requirements:

• A fervent dedication to excellence and customer care, with a passion for creating unforgettable experiences.
• Exceptional interpersonal skills, enabling seamless collaboration with clients and the internal teams.
• Proficiency in English, with the ability to communicate effectively in both written and verbal forms.
• A customer service background is advantageous, but not essential – a love for customer care is highly valued!
• Technological proficiency, including familiarity with software such as WhatsApp, Outlook, and Excel.

Key Performance Areas:

• A team player at heart, always ready to lend a hand and take ownership of your actions.
• A commitment to presenting yourself with professionalism and poise, reflecting the high standards of the company.
• A natural affinity for people, coupled with a genuine enthusiasm for client interactions.
• Self-motivated and driven, with a relentless pursuit of excellence in all endeavours.
• Impeccable communication and listening skills, ensuring every client feels heard and valued.
• A sense of pride in your work, reflected in your attention to detail and dedication to quality.