Customer Care Agent - Retail / FMCG

Customer Care Agent

Responsibilities

We are seeking a well-spoken EE candidate for the role of Customer Care Agent. The ideal candidate will be bilingual, fluent in English and an African language, and have experience in the Retail/FMCG sector. The Customer Care Agent will handle store queries and assist with ad hoc marketing activities. This role requires occasional travel.

Key Responsibilities:

1. Address and resolve store-related queries in a timely and professional manner.
2. Assist with various marketing activities as needed, under the direction of the Marketing Manager.
3. Provide excellent customer service, ensuring a positive experience for all clients.
4. Maintain up-to-date knowledge of company products, services, and promotions to assist customers effectively.
5. Collaborate with the marketing team to support campaigns and promotional activities.
6. Travel as required to fulfil job responsibilities.

Requirements:

1. Education & Experience:
2. Must have prior experience in a Retail/FMCG environment.

Language Skills:

1. Bilingual in English and an African language.

Other Skills:

1. Strong communication and interpersonal skills.
2. Ability to work independently and as part of a team.
3. Detail-oriented with good organizational skills.

Benefits:

1. Competitive salary (Provident Fund and Medical Aid offered)

Join a dynamic team and make a difference in customer care and marketing!

Please do not apply for this position if you do not meet the minimum requirements contained herein as your application will be rejected.