CRM Deployment Specialist (Salesforce Marketing Cloud)

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

OVERVIEW

Our continued drive to expand and provide world-class services within the digital marketing arena has created the need for a Deployment Specialist specializing in Salesforce Marketing Cloud (Email, Mobile, & Ad Studio) & Salesforce Personalisation. The Deployment Specialist is responsible for meticulously building and reviewing campaigns before deployment, ensuring the accuracy of coding, precise audience targeting, and alignment with the overarching goals and objectives of the program. This role strictly adheres to clients' guidelines and the Campaign Management Process.

RESPONSIBILITIES:

• Collaborate with Campaign Manager to manage, create, and deploy campaigns on behalf of VML and Salesforce Marketing Cloud customers.
• Design, develop, and manage all aspects of Salesforce marketing campaigns including email, push, ads, and personalisation campaigns.
• Work closely with the marketing team to understand campaign requirements and objectives and translate them into Salesforce campaigns.
• Configure and customise Salesforce Marketing Cloud & Personalisation to meet campaign needs, including setting up automations, creating custom audiences, and designing user interfaces.
• Test and troubleshoot campaign deployments to ensure they are functioning as expected.
• Monitor campaign performance and make necessary adjustments to optimise results.
• Provide technical support to users and resolve any issues related to Salesforce Marketing Cloud & Personalisation campaigns.
• Stay updated on new features and functionalities in Salesforce and incorporate them into campaign deployments as appropriate.
• Train and guide other team members on how to use Salesforce for campaign management.
• Collaborate with other departments such as sales and customer service to ensure alignment of campaign strategies.
• Maintain documentation of campaign deployment processes and best practices.

REQUIREMENTS:

Technology & Development

• A minimum of 2 years Marketing Cloud application experience
• Highly computer literate with:
• Salesforce Marketing Cloud Platform (Email, Mobile & Ads)
• Salesforce Personalisation
• MS Office 365
• HTML email coding
• CSS
• Scripting languages (AmpScript & Java)
• Jira & Confluence
• Litmus

Qualifications & Interpersonal skills

• Bachelor's degree in computer science, information technology, or a related field.
• Proven experience as a Salesforce specialist or similar role.
• Strong knowledge of Salesforce platform and its capabilities.
• Familiarity with marketing strategies and campaign management.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Salesforce Marketing Cloud certification is a plus.
• Experience working with a project management office.
• Experience in the Automotive industry beneficial.
• Ability to work as part of a team to solve problems in varied, fast-paced environments.
• Willing and able to travel occasionally.

*Please note that our business is an equal opportunity employer and preference in appointment for the role will be in line with the EE strategy of our organisation*