Credit Manager: Key Accounts (Massmart, Pick n Pay, Spar, Shoprite, Ok Foods)

The purpose of the Credit Manager: Key Accounts is to oversee the comprehensive management of accounts receivable for Key Accounts, optimizing processes, and maintaining compliance with regulatory standards. The role proactively manages credit risk, resolves disputes, and fosters strong relationships with key account customers, while providing essential support to the AR Supervisor and ensuring adherence to financial objectives.

Key Accountabilities and Outputs

1. Manage the end-to-end accounts receivable function, overseeing payments, collections, and reconciliations for Key Accounts.
2. Continuously review AR processes for optimization, tracking performance against KPIs and implementing corrective actions within Key Accounts.
3. Ensure effective monitoring and maintenance of key accounts, adhering to the National Credit Act.
4. Manage credit checks, new account openings, and special payment arrangements to minimize financial risk.
5. Resolve customer disputes related to payments and maintain monthly audit reviews of debtor reconciliations.
6. Assist in managing complex documents related to Key Account customer master data.
7. Maintain the age analysis within the Days Sales Outstanding (DSO) target and assess customer credit ratings and limits for Key Accounts.
8. Collaborate with legal teams to discuss debt repayment terms and conditions.
9. Consolidate standard reporting including cash forecasts and planning information for Key Accounts.
10. Support AR Supervisor with ad-hoc requirements.
11. Reconcile and manage foreign debtors, demonstrating a comprehensive understanding of foreign payments.

General Operational and Financial Management

1. Actively participate in operational planning and budgeting processes.
2. Drive continuous improvement through streamlining and optimising relevant operational practices, processes and systems.
3. Ensure adherence to operational and financial frameworks of practices, processes, standards and controls.
4. Control cost and take the necessary action to mitigate any financial risks or non-compliance.

Qualifications And Experience

1. Bachelors Degree (3 years) / NQF level 7 (Preferred)
2. Up To 6 Years Experience (Operational Execution)
3. SAP/MS OFFICE

Key Qualities

1. Communication requiring a high level of diplomacy and sensitivity.
2. Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem.

Relationships Maintained

1. Groups of individuals at a senior management level inside the organisation.

Behavioural Competencies

1. Collaboration: Helps others with their work and meets commitments to team members or others in the organisation.
2. Accountability: Accomplishes assigned tasks and goals, ensuring all who need to know are clear about the plan.
3. Decision Making: Organises information to make it easier to analyse or see trends, anticipates consequences and formulates alternatives.
4. Analytical Thinking: Able to take a complex task and break it down into manageable parts logically.
5. Planning and Organising: Manages time effectively, ensuring effective completion of tasks under stressful deadlines.