Credit Controller (German Speaking)

Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer experience. Our client's purpose is to support the growth of UK businesses and increase operational efficiencies, through the deployment of flexible, rapid and low cost solutions that deliver real business outcomes.

Role overview

Our client is excited to announce the launch of new partnerships and are seeking an experienced Credit Controller to support their success.

In this role, you will bring a positive attitude and take charge of managing assigned customers, ensuring timely collection of outstanding payments as per agreed terms, and maintaining the accuracy of the sales ledger.

Your key responsibilities will include ensuring the sales ledger is accurate and complete and engaging with customers to resolve any outstanding debts.

Location: Cape Town, South Africa

Candidate Location: South Africa

Work Type: Onsite

Job Type: Permanent

Salary: R25 000 - R30 000 CTC per month

Requirements

• Must reside in Cape Town
• Must have a functional smartphone for two-factor authentication
• Completed Matric
• Fluency in German
• Bachelor’s degree in Finance, Accounting, or Business Administration advantageous
• 13 years of proven experience as a Credit Controller
• 12 months of international BPO experience advantageous
• Solid understanding of basic bookkeeping and accounting principles
• Proven ability to calculate, post, and manage accounting figures and financial records
• Hands-on experience with spreadsheets and proprietary software
• Proficient in Excel/MS Office
• Experience with NetSuite (1 Year), Sage 200 (1 Year), or other accounting software
• Prior experience in a customer-facing role or client management is advantageous
• Strong analytical skills and attention to detail
• Demonstrable flexibility, energy, and proactivity with a 'can-do' attitude
• Ability to work independently and in a team, maintaining high standards
• Ability to work accurately under tight deadlines

Responsibilities

• Managing a portion of the company's debtor book effectively
• Collecting due amounts daily via telephone, email, and letters
• Investigating disputes to secure payments
• Handling and resolving queries promptly via a helpdesk ticketing system
• Building strong relationships with the finance departments of our clients
• Collaborating with Account Managers on payment issues with their clients
• Processing refunds to clients and updating internal systems after bank approval
• Resolving unallocated payments/credit balances
• Contacting clients regarding incorrect or missing remittance advice
• Preparing and issuing consolidated invoices twice a month
• Supporting the Accounts Receivable Manager with ongoing improvements within the department
• Maintaining accurate records of all credit transactions and regularly analyzing the credit control system to reduce bad debt
• Assessing the creditworthiness of potential customers by reviewing their credit reports and financial records

Benefits

• Work for a dynamic company that values its employees and places them, along with customers, at the heart of everything it does.
• Enjoy benefits like early finish on your birthday and the opportunity to help shape the engagement team!