Credit Controller

Did you know KONE moves over one billion people every day? We employ over 57,000 driven professionals in over 60 countries worldwide, joined by a shared vision. As a global leader in the elevator and escalator industry, our mission is to improve urban life's flow.

KONE is ranked as one of the most innovative companies in the world and is a global leader in the elevator and escalator business. We want KONE to be a great place to work, and that is why we strive to inspire and develop our employees to deliver great results. As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.

Reporting directly to the Finance Manager - Africa, we are looking for an energetic and enthusiastic Credit Controller to be based in our Johannesburg office. In this role, you will be responsible for executing KONE South Africa’s credit finance-related activities in the end-to-end Order-to-Cash process and drive collaboration with related stakeholders. The Credit Controller coordinates the credit management, collection, and dispute routing processes to meet KONE South Africa’s short and long-term business objectives in compliance with relevant regulations and accounting standards.

This is a unique opportunity to join a team of professionals who thrive to drive collection strategies in the market. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!

What you will do:

• Lead and mentor the credit control team to achieve departmental goals.
• Develop team members' skills through coaching, training, and performance appraisals.
• Assess and analyze the creditworthiness of new and existing customers.
• Establish and maintain credit policies and risk management strategies.
• Oversee timely collection of receivables to minimize overdue accounts.
• Develop strategies for recovering outstanding debts and reducing bad debt provisions.
• Prepare and present regular reports on credit performance and risk to senior management.
• Analyse trends and identify opportunities for process improvements.
• Build and maintain strong relationships with customers, internal departments, and external partners.
• Resolve disputes and negotiate payment plans where necessary.
• Ensure compliance with relevant laws, regulations, and company policies.
• Maintain accurate credit records and documentation.
• Frequent travel to other branches within South Africa.

Are you the one?

• Finance and/or Credit Qualification – credit management experience.
• Experience in credit management with a min 5 - 10 years of professional experience.
• Proven experience in credit control, with at least 2 years in a leadership role.
• Strong knowledge of credit risk management and financial analysis.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in financial software and ERP systems (e.g., SAP, Oracle, etc.).
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
• Ability to interpret and analyze data to draw conclusions and identify patterns.
• Ability to work together as a team and promote a harmonious environment.
• Excellent English communication, presentation, and negotiation skills.

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs.
• An engaging job with a position description and clear targets.
• Regular feedback through performance discussions.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behaviors, and ethics.
• Sustainability and innovation.
• Working for a successful organization.