Credit Controller

Job Purpose

• The purpose of the Credit Controller is to issue and monitor credit issued to customers by reconciliation of statements, following up on payments, arranging payment terms, and handing over bad debts to a debt collection agency.

Job Objectives

Credit Application Management

• Responsible for setting credit limits for customers by reconciling their applications, evaluating their creditworthiness, and recommending a credit limit for approval.
• Responsible for capturing the approved credit limits to the customers' profiles.

Debt Management

• Responsible for monitoring the credit status of customers by reviewing statements and resolving customer queries.
• Responsible for contacting customers that are behind on payments, agreeing on payment terms, and following the debt management process if required.

Qualifications and Experience

• NQF 5 Certificate in Finance/Accounting.
• NQF 6 Diploma in Finance/Accounting.
• 1-2 years’ experience as a Credit Clerk.

Skills, Abilities and Job-related Knowledge

Skills

• Microsoft D365 (finance module).
• Communication skills.
• English comprehension.
• Telephone and email etiquette.
• Data verification.
• Numeracy.
• Negotiation skills.
• Conflict resolution skills.

Knowledge

• Accounting principles.
• Capturing & collection process.

Competencies

• Service orientation.
• Stability.
• Reliability.
• Systematic approach.