Credit Controller

Purpose of the Job
The Regional Credit control position is accountable for the debt collection activities in such a manner that it maximises collections and minimises bad debts.

Key Responsibilities

1. Policies and Procedures
   • Ensure adherence to collection policies and procedures.
2. Collections and Targets
   • Monitor and manage a debtor’s portfolio of no more than 480 accounts.
   • Achieve and maintain collections and targets set per company protocol.
   • Actively collect payment according to payment terms.
   • Perform reconciliations of allocated accounts daily.
3. Overdue Accounts
   • Attend weekly meetings with the credit supervisor to review all defaulting accounts.
   • Ensure the correct escalation process is followed for the Reminder Letters.
   • Feedback on the top 20 overdue accounts must be prepared and discussed weekly.
4. Hand Overs and Bad Debts
   • Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
   • Inform the credit supervisor of any liquidations, absconded clients and business rescues immediately.
5. Credit Notes, Invoices and Adjustments
   • Check that all credit notes and adjustments are raised correctly.
   • Investigate all reasons for credit notes to ensure that they are valid.
   • Submit all credit notes requisitions to the regional credit supervisor.
   • Raise all rate queries and stop billing on closures with the billing department.
6. Month-end Activities
   • Ensure that all re-allocations of unallocated deposits are completed.
   • Ensure that all journals’ requisitions are raised by 12h00 on the 4th working day of the new month.
7. Cash / Suspense Accounts
   • Ensure the bank statements deposits are captured and allocated daily.
   • Ensure that all suspense accounts are reconciled and cleared monthly.
   • Obtain all remittance advices for all deposits received on allotted debtor’s accounts.
8. Financial & Reporting
   • Prepare commentary on top twenty clients each month for the region.
9. Auditors
   • Assist auditors as and when required.
10. Meetings
    • Regular one-on-one book reviews with the credit supervisor.
    • Attend monthly and weekly meetings where required.
    • Regularly attend customer meetings.
11. Customer Care & Queries
    • Promote a high level of focus on customer care with relevance to all customer complaints and queries.
    • Maintain accurate and complete client information on the system.
    • Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
    • Ensure a 48-hour turn-around-time on all customer queries.
12. Inter-departmental Relations
    • Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels.
    • Ensure a balance is maintained between sales and credit objectives.
13. Projects
    • Get involved in any additional projects as and when required.
14. Supervisory Responsibilities
    • None.

QUALIFICATIONS and EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Degree or Diploma within the accounting field.
• Minimum 3 years’ experience in a financial environment.
• Capacity to deliver under pressure.
• Good people skills.
• Ability to prioritize and meet deadlines and targets.
• Excellent communication skills, both verbal and written.

Attributes

• Attention to detail and ability to work accurately and deliver quality outputs.
• Good problem-solving skills.
• Ability to work under pressure and meet tight deadlines.
• Strong interpersonal, communication, influencing and relationship-building skills.
• Willingness to work overtime when needed.