Crane Operator

To provide the highest level of service in order to sell Emirates products such as air tickets and solutions with an aim to improve the customer experience and increase company revenue.

Job Outline:

1. Ensure the highest standard of customer service is provided to Emirates customers, providing them with details on Emirates tariff fares and actively issuing online tickets and selling related products.
2. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
3. Actively enhance Emirates revenue earnings by providing options to customers on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings, and upgraded fares.
4. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates' success as a market-leading airline.
5. Ensure that all necessary ticket-related documentation is filed, timetables updated, brochures, sales, and promotional material are properly displayed on individual counters providing various options to the customer which will assist in increasing sales.
6. Support the Customer Sales & Service Team Leader on closing the end-of-day sales and banking monies received. Whenever possible, create a database of all potential customers and develop a personal relationship with them by giving occasional calls and informing them of new services provided, thereby ensuring the customer always contacts the Agent for their travel needs.

Qualifications & Experience:

Grade 12 or equivalent: 12 years schooling or equivalent. Excellent interpersonal, telephone, and customer service skills. Ability to work in a busy sales team environment. PC-based skills to operate Windows package including Microsoft Word / Excel / E-mail. Knowledge of contact centre and airline industry procedures and methodology. Standard Fares and ticketing courses, Skywards, and reservations systems.

Salary & Benefits:

Join our growing team and enjoy a competitive remuneration package, discounts on flights, and hotel stays.