Courier Operations Supervisor

Pepkor Lifestyle is a leading retail company seeking a highly motivated and experienced Courier Operations Supervisor to join our dynamic team in Cato Ridge. If you have a passion for logistics and courier operations, we encourage you to apply.

We are seeking a skilled Courier Operations Supervisor to oversee the day-to-day courier operations in our Cato Ridge warehouse, ensuring efficient and effective delivery of products to customers. The successful candidate will be responsible for managing a team of couriers, ensuring efficient delivery services, and maintaining overall operational excellence.

Responsibilities:

1. Supervise and coordinate the activities of couriers to ensure timely and accurate delivery of shipments.
2. Develop and enforce standard operating procedures (SOPs) to optimize operational efficiency in the courier division.
3. Monitor and analyze courier performance metrics, such as on-time delivery percentage, route optimization, and customer satisfaction, and take corrective actions as needed.
4. Oversee and regularly assess the inventory management processes to maintain appropriate stock levels and minimize stock outs.
5. Collaborate with other departments, such as customer service and fleet management, to ensure seamless coordination and outstanding customer experiences.
6. Supervise daily planning, organizing and operations of the DC.
7. Monitor and track the vehicles.
8. Ensure orders are processed, received, picked and shipped within the agreed SLA.
9. Responsible for the briefing and debriefing of drivers.
10. Ensure GRV's (Goods Received) are processed by the stores.
11. Responsible for the loading and sorting of stock according to the trip sheets built.
12. Manage the stock returns process.
13. Manage stock tracker units.
14. Ensure the BOMB squad report is cleared on a daily basis.
15. Ensure that the IN Transit parcels are cleared.
16. Attend to driver incidents on the road (hijacking / vehicle breakdown).
17. Receive Skynet trucks and verify stock delivery.
18. Skynet waybill manuals.
19. Conduct regular audits and inspections to ensure compliance with safety regulations, company policies, and industry best practices.
20. Continuously evaluate operational processes and identify areas for improvement, implementing innovative strategies to enhance efficiency and cost-effectiveness.
21. Monitor and manage courier expenses within the assigned budget.
22. Remain updated with industry trends, technologies, and regulations to propose innovative and competitive solutions.
23. Contact customers and resolve all queries within agreed SLA.
24. Assist in the recruitment, training, and development of courier personnel.

Job Competencies:

1. In-depth knowledge of courier operations, including planning, routing, tracking, and customer service.
2. Excellent leadership and supervisory skills, with the ability to motivate and manage a diverse team.
3. Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
4. Proficient in using logistics software, reporting tools, and Microsoft Office Suite.
5. Exceptional organizational and time management skills to handle multiple tasks simultaneously.
6. Effective communication and interpersonal skills to collaborate with internal stakeholders and external partners.
7. Ability to work under pressure and meet deadlines in a fast-paced, dynamic environment.
8. Detail-oriented mindset with an emphasis on accuracy and quality assurance.
9. Valid driver's license and knowledge of local transportation laws and regulations.
10. Fleet utilization optimization.
11. Fleet maintenance/repair and Fleet cost control.
12. Returns management.
13. Warehouse operations.

Qualification and Experience:

1. Grade 12, Relevant Tertiary Qualification in Logistics.
2. 4+ Years of hands-on experience in logistics or operations management within the courier industry.