Counter Sales

Are you passionate about customer service and the automotive industry? Do you have what it takes to provide expert advice on tyres, batteries, and related services? If yes, we want YOU to be part of our dynamic team.

Job Purpose
The purpose of this role is to promote the company and create an excellent first impression telephonically and in person with customers. Generate interest and maximize sales opportunities. Interaction with others requires social skills and the ability to understand and influence. Work requires the consideration of future implications beyond the immediate problem. Promote all preferred suppliers. Standardized work routines that permit the use of initiative or operational services. Develop and maintain an excellent understanding of all products, services, systems, and processes in order to deal with all kinds of questions from customers and fellow employees. Provide on-the-job training for less experienced employees.

Main Responsibilities

1. Achievement of Sales Targets
   • Sell the preferred supplier product range by reading the situation and maximizing the GP to ensure maximum profit and 50% SOP.
   • Register TDG on system.
   • Advise customers on benefits and product choice.
   • Complete invoicing procedure at the counter.
   • Instruct workers to execute the job as required by the customer. Ensure exceptional fitting bay performance.
   • Keep a record of customer enquiries and follow up on prospective leads.
   • Ensure that customers get correct advice to secure their repeat business.
   • Job card correctly completed and signed off by the customer.
   • Correct price, discount, and product at all times.
   • Correct payment method and procedures followed.
   • Always recommend the additional critical services to customers - Alignment, balancing, etc.
   • Prioritize the execution of the breakdown and documentation thereof where applicable.
   • Knowledge and compliance with the Competitions Act.
2. Customer Service
   • Know market-related pricing, issues, and trends.
   • Inform customers of new services, offerings, and products.
   • Advise the Branch Manager of any exceptions or other trading information which will benefit the business.
   • Ensure all jobs are completed timeously and that the customer is informed of any delays.
   • Do customer visits at least once a month.
   • Complete regular checks.
   • All relevant paperwork must be filed and stored in a clean, safe place.
3. Accurate Administration
   • POD’s signed completed in register and handed to administration.
   • Capture all claim cards according to company policy.
   • Ensuring that all cash sales, invoicing, and administration procedures are strictly adhered to.
   • Administer Counter Sales float and daily register.
   • Maintain list of regular branch customer’s profile and pricing.
4. Health and Safety
   • Ensure work area is compliant with Occupational Health and Safety standards.
   • Ensure fitters work is executed correctly according to company health and safety procedures and company fitting procedures.
   • Ensure cleanliness of staff overalls and general hygiene.
   • Ensure customer area is clean.
   • Ensure that all equipment including wheel alignment, wheel balancers, low-level lifts, and tools is clean and in working condition and has certificate.
   • Ensure the self-calibration of all relevant equipment is maintained weekly.
   • Keep inspection records.
5. Breakdowns
   • Manage all breakdowns and standby rosters.
   • Ensure all tools including safety cage and safety equipment necessary for breakdowns is on breakdown vehicle.
   • Co-ordinate breakdown tyre with customer.
   • Ensure all breakdowns are attended to.
6. General
   • Undertake and adhere to all reasonable requests and instructions, given verbally or in writing, which fall within the parameters of this job.
   • Address and resolve customer complaints.
   • Ensure store is up to standard i.e., housekeeping.

Required Capabilities

• Detailed knowledge of OHSA.
• Ensuring delivery on promises to customers.
• Ensuring good relationships with all employees to achieve common goals.
• Ethical approach to work in keeping with company’s mission statement.
• Adherence to health and safety policies and standards.
• Customer-focused approach in all contact with both internal and external customers, ensuring efficiency and short turnaround times that will attract and retain customers for ongoing growth.
• Highly motivated, positive momentum.
• Initiative – proactive approach, generates ideas for improvement of systems.
• Thoroughness, attention to detail, accuracy, and punctuality is essential.
• Excellent telephone ethics is required.
• Neat and presentable in accordance with the Standards and procedures.
• Adhere to acceptable timekeeping practices.

Behaviours

• Qualified candidates for this important position will therefore need to demonstrate the following:
• Agility – to work in an environment where change happens at a rapid pace.
• Courage – to share ideas, think outside the box.
• Ownership – to see the bigger picture and take ownership by thinking and acting beyond the role.

Leadership Competencies

• Ability to work well under pressure.
• Ability to sell the company benefits.
• Communication challenges.
• Deadlines and follow through on commitments (under promise and over deliver).
• Flexibility in execution of all branch work processes.
• Problem solving.
• Seeking alternatives to satisfy customer and company needs.
• Discuss issues at hand to gain assistance and support to rectify a challenging situation.

Education

• Grade 12.
• MS Word (Basic) MS Excel (Basic).
• Driver license code 08.

Experience

• Minimum 3 years in sales industry or equivalent.

Please forward your CV to ansie@infopersonnel.co.za.