Contract Manager - Hospitality

ROLE PURPOSE
To implement and manage a cleaning solution for Clients in accordance with the SLA.

MAIN OUTPUTS

1. Responsible for driving cleaning and hygiene for the Client.
2. Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA).
3. Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs.
4. Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained.
5. Assist in the management of projects and provide technical support, where applicable.
6. Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered.
7. Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions.
8. Provide monthly reports and feedback on continued compliance to the SLA.
9. Building strategic relationships both internally and externally.
10. Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback.
11. Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies / procedure.
12. Ensure adequate staff placement i.e. prepare suitable shift-roster and manage / approve applicable leave for subordinate employees.
13. Responsible for training, coaching, mentoring & development of subordinate employees.
14. Implement cleaner work schedules and evaluate and manage performance.

QUALIFICATIONS AND SKILLS

1. The Applicant must meet the following requirements:
2. NQF Level 6 : Diploma Property Management, Project Management, Operations Management or related formal qualification.
3. Matric (Senior Certificate).
4. Valid SA Drivers License.
5. 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management.
6. MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level), PRP.
7. Knowledge of OHS Act, ISO Quality Management.

FUNDAMENTAL COMPETENCIES

1. Initiative / Proactivity.
2. Deadline Driven & Highly Motivated.
3. Stress Tolerant.
4. Excellent Written Communication.
5. Solid Supervisory Skills.
6. Subordinates Capacity Building.
7. Customer Focus.
8. Negotiation Skills.
9. Analytical Skills.
10. Planning / Scheduling / Objective Setting.
11. Teamwork & Partnering.
12. Relationship Building.
13. Interactive Reasoning.
14. Excellent Oral Communication.