Contact Centre Learner

Closing Date: 2025/03/18

Reference Number: MMH250228-11

Job Title: Contact Centre Learner

Position Type: Temporary

Role Family: Operations

Cluster: Momentum Health

Remote Opportunity: None of the time

Location - Country: South Africa

Location - Province: Gauteng

Location - Town / City: Centurion

Introduction

Momentum Health, an entity of Momentum Group, delivers sustainable, integrated health solutions that meet the needs of clients in different segments and maximize lifetime client value. We build and maintain a culture of innovation and create value through unique insights on achieving specific outcomes by using a defined set of health capabilities.

Disclaimer: As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Are you currently unemployed and living in the Gauteng province?

Are you seeking a learnership opportunity to develop your potential and create a bright future at an industry-leading health business? Are you a dynamic, self-starter who is passionate about client service? This is the opportunity for you!

We have an exciting learnership available at Momentum Health, which will commence on 01 May 2025 and be completed on 30 April 2026.

So, what is a Learnership?

A learnership provides an opportunity for you to gain theoretical knowledge and practical experience in the workplace. This work-based learning programme leads to an Occupational Certificate: Health Care Benefits Advisor NQF Level 5, SAQA ID 105030.

Although completion of the learnership does not guarantee full-time employment, it allows invaluable experience for you to kickstart your career as it enables learners to prepare for the workplace and promotes access to increased employment opportunities within the Medical Aid Administration and insurance industry.

Requirements

• Completed Grade 12 (Matric)
• Passed Mathematics with 40% or Mathematical Literacy with a minimum of 60%
• Passed English and another South African language with a minimum of 50%
• Computer Literacy is an advantage
• Unemployed and can commit to a 12-month programme
• People with disabilities are encouraged to apply
• Upload a certified copy of Matric certificate and ID (Copies should not be older than 3 months)

• Be a South African citizen between the ages of 18 and 30 years
• Be available from 01 May 2025 to 30 April 2026
• Be able to commute to the workplace on your own
• Not be studying (part-time or full-time) at a tertiary level during the duration of the learnership
• Not have completed the same learnership previously

• Attend classroom activities and practical on-the-job training as well as carry out functions in line with the learnership as required by Momentum Metropolitan
• Acquire knowledge of company products, policies, and procedures in order to be successful at on-the-job training activities
• Compile a Portfolio of Evidence for submission to Sector Education and Training Authority (SETA)
• Complete logbooks for work-based learning
• Complete formative and summative assessments and achieve the required level
• Demonstrate skills in using the company’s systems and understanding operational processes
• Conduct yourself as an employee of Momentum Metropolitan and display the Momentum Group values

• Demonstrate commitment to working within the medical scheme industry
• Attention to detail
• Ability to work under pressure while being client-centric at all times
• Good communication skills with the ability to access and use information
• Ability to think on one's feet and problem solve
• Collaboration and inclusiveness
• Self-management and results-driven