Consultant, BOL Service, Call Centre

Job Overview
Business Segment: Corporate & Investment Banking
Location: ZA, Johannesburg
Job Type: Contract
Job Ref ID: 80412032A-0001
Date Posted: 11/8/2024

Job Description
To provide comprehensive and accurate investigation, diagnosis and resolution of all high touch client inquiries, requests, compliments and complaints to maintain positive client experience and minimise risk and losses to CIB.

Qualifications
Diploma - Business Commerce

Experience Required
Operations 3-4 years.

Call Centre Operations: Ability to manage high call volumes, provide quick resolutions, and maintain professionalism under pressure.
Client Relationship Management: Expertise in building and maintaining strong relationships with clients, ensuring their needs are met with tailored solutions.
Business Online Banking Systems: Knowledge of online banking platforms, their functionalities, and how businesses use them for day-to-day operations.
Banking Products & Services: Strong understanding of banking services including transactions, payments, business loans, and financial reporting.
Customer-Centric Service: Proven ability to deliver outstanding customer service by addressing concerns, offering solutions, and providing a seamless experience.

Behavioral Competencies:
Adopting Practical Approaches
Articulating Information
Checking Details
Embracing Change
Interacting with People
Inviting Feedback
Making Decisions
Showing Composure
Taking Action
Team Working
Understanding People
Upholding Standards

Technical Competencies:
Active Listening
Client Servicing
Continuous Improvement
Data Analysis
International Market Knowledge
Product and Services Knowledge
Query Resolution
Root Cause Analysis