Confirmation Officer

6 Months contract (12/03/2018 - 11/09/2018)

Job Description for Confirmations Officer

Department: Derivative Processing London

Division: ICBC Standard Bank Plc

Job Title: Confirmations Officer

Grade: SBG08 – SBG10

1. Overall purpose of job:

• Responsible for the matching of confirmations for various Treasury products.
• Investigate and resolve exceptions on deals accurately and timeously.
• Provide a high level of service quality to the Treasury dealers, counterparties, clients, and internal departments.
• Undertake any related tasks, as delegated by the Manager.

2. Position in department:

• Directly responsible to: Manager Confirmations
• Subordinates directly supervised: none

3. Regular liaison with:

• Internal: ICBC Standard Bank Plc – Global trading desks and trade support teams.
• External: Various representatives of all global banks with which ICBC Standard Bank Plc. has a business relationship.

4. Personal Activities

4.1. Responsible for:

• Ensuring the accurate matching and confirmation of all trades executed by ICBC Standard Bank Plc.
• Assisting in the efficient resolution of all queries relating to payments.
• Ensure that all discrepancies are investigated and resolved within 48 hours.
• Providing a superior level of customer service to all stakeholders.
• Being aware of risks and identifying ways in which risks can be reduced.
• Continued learning and development.

4.2 Tasks

4.2.1 Daily:

• Ensure that all items are actioned in Xceptor/Intellimatch.
• Attend to any other duties as delegated.
• Ensure that all confirmations in Xceptor are attended to on time.
• Ensure that no Confirmations are left unattended.
• Advise settlement officers immediately of any error to enable them to do amendments.
• Ensure that the various Recs are actioned daily and any errors are escalated to Trade support urgently.
• Be aware of the Confirmations Policy.
• Identify risk within our business and how to eliminate them.
• Escalate errors and any urgent problems picked up.
• Make recommendations for preventative measures and extra checking duties where required.
• Ensure that all reports are printed and actioned accordingly.
• Check that all queues are clear by COB.

4.2.2 Monthly:

• Compile weekly stats from Xceptor.

5. Minimum Requirements:

1 Previous Experience:

• Have suitable knowledge/understanding of various systems used within the bank (would be an advantage).
• Basic computer literacy in Word, Excel, Outlook, and PowerPoint.
• Basic knowledge awareness of foreign exchange (would be an advantage).
• Good understanding of the various Swift message types used for foreign exchange deals (would be an advantage).
• Able to communicate verbally and in writing at all levels.

2 Minimum level of education and/or knowledge:

• Matric (Grade 12).

3 Additional preferred education/knowledge:

• Degree or tertiary level qualification (would be an advantage).

6. Personal Characteristics:

The following characteristics are necessary to maintain a high standard of performance:

• Motivation: Display initiative and drive, is a self-starter and works with energy.
• Social Adaptability: Ability to establish and maintain relationships within the work environment.
• Flexibility: Ability to adjust thoughts and behaviour to rapidly changing situations.
• Dependability: Ability to be logical, rational and objective when making decisions.
• Decisive: Ability to identify and define problems as well as generate effective solutions.

7. Management skills:

• Analysis and Judgement: Rational, logical and objective observer.
• Administration: Organize own and others’ work, delegate, follow-up, control and monitor plans.
• Creativeness: Original ideas and fresh approaches to problems.
• Planning: Develop programs and work schedules; anticipate problem areas.
• Communication: Transmit ideas and information clearly and concisely.
• Leadership: Recognize, develop and reward aptitudes of others.

8. Disabilities:

The manager must not have any physical disabilities that may affect carrying out their duties.