Complaint Investigator

Overview

The Fair Food Program (FFP) seeks a Complaint Investigator to address farmworker complaints and ensure Participating Growers comply with fair labor practices in South Africa. The Complaint Investigator will work with FFP’s Director of Complaint...

Qualifications

1. Fluency in Setswana and at least one of the following languages: English and/or Afrikaans and/or Xhosa.
2. Strong commitment to human rights and social justice.
3. Excellent communication and interpersonal skills, with the ability to connect with individuals from diverse backgrounds.
4. Ability to maintain composure and professionalism in sensitive or stressful situations.
5. Detail-oriented, with strong notetaking and record-keeping skills.
6. Proficiency in database management and documentation.
7. Flexible availability, including evenings and weekends, on a rotational basis.
8. Valid driver’s license and willingness to travel to rural areas.
9. Relevant education or experience in complaint resolution, investigations, or related fields.